Shipping policy

General Shipping Terms

Please allow up to 3 business days for your order to be dispatched.

Once dispatched, an email with tracking information will be sent shortly afterward. If tracking numbers are not updated, please contact us at info@renewedlivingstudios.com.au. Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays.)

Our orders are posted via Australia Post & Sendle and please note that express delivery is not offered by default as a shipping option. If you require express delivery, please email info@renewedlivingstudios.com.au for enquiries.

AUSTRALIAN ORDERS

We aim to process standard orders within 2-3 business days. You will receive a shipment notification via email that will include tracking information once your order has been shipped. Please allow up to 5-10 business days, depending on your location, for delivery once you receive this notification.

INTERNATIONAL ORDERS

Please note not all of our products are available for international shipping. When this is the case the product item will state this in its description. Orders may take between 7-10 business days.  You will receive a shipment notification via email that will include tracking information once your order has been shipped.

DELIVERY ADDRESS

Goods will be delivered to the shipping address specified on the order. Please ensure the address you add to your order is the location you wish your goods to be delivered to. If you have made an error please contact us via email info@renewedlivingstudios.com.au to update any changes you wish to make.  In instances where the shipping address is an office address, shared house or apartment, the courier will make reasonable attempts to contact you however, you agree that we may deliver to an individual at the delivery address and will be able to rely on that individuals’ instructions as if they were your own.

Couriers reserve the right to not deliver an order if it is believed that the address is not secure.

Online Returns Policy Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.